TIPL is committed to deliver a consistent and exceptional service experience to all the customers. Caterpillar along with the dealers, including TIPL, have developed a customer service strategy that defines structure and standards to achieve global service excellence and enhanced customer value. Caterpillar periodically recognizes those dealers who go above and beyond to meet or exceed customer expectations.
We have been recognized as the proud recipient of “GOLD standard in Warranty Excellence” in 2016, as declared by Caterpillar Global Warranty team. We now belong to an elite group of dealerships as recognized by the Caterpillar Warranty Excellence Program.